Privacy Policy
Table of Contents
1. Introduction
Unban.live ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our age verification services.
By using our Service, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, password (encrypted)
- Verification Data: Information necessary for age verification purposes
- Payment Information: Transaction IDs, cryptocurrency wallet addresses (for payment processing only)
- Communications: Support tickets, messages, and correspondence
2.2 Automatically Collected Information
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, timestamps
- IP Address: For security and fraud prevention
- Session Data: Login times, session duration
Note: We do NOT collect or store government-issued ID documents, biometric data, or any sensitive personal information beyond what is necessary for our verification services.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our verification services
- Account Management: To create and manage your account
- Communication: To respond to inquiries, send updates, and provide support
- Security: To detect, prevent, and address fraud, abuse, and security issues
- Legal Compliance: To comply with applicable laws and regulations
- Analytics: To understand how users interact with our Service
- Marketing: To send promotional communications (with your consent)
4. Information Sharing
We may share your information in the following circumstances:
4.1 Service Providers
We may share information with third-party vendors who perform services on our behalf, such as payment processing and hosting services.
4.2 Legal Requirements
We may disclose information if required to do so by law or in response to valid requests by public authorities.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity.
We DO NOT: Sell your personal information to third parties, share your data with social media platforms, or use your information for targeted advertising.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure password hashing (bcrypt)
- Regular security assessments and updates
- Access controls and authentication
- Monitoring for suspicious activity
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Account data is retained for the duration of your account. After account deletion, we may retain certain information for up to 90 days for legal and security purposes.
7. Your Rights
Under the Australian Privacy Act 1988 and applicable laws, you have the right to:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Request a copy of your data in a portable format
- Opt-out: Opt out of marketing communications
- Complaint: Lodge a complaint with the OAIC
To exercise these rights, please contact us through our support system or at [email protected].
8. Cookies & Tracking
We use cookies and similar technologies to:
- Maintain your session and authentication
- Remember your preferences
- Analyze usage patterns
- Improve our Service
You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features.
9. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. International Transfers
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending an email notification (for significant changes)
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Through our Support Portal
- Email: [email protected]
For complaints regarding privacy, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.